BBB Complaint ID #24729011

May 1, 2026

​Open Letter to Tamra Youngblut and Andy Zabel Regarding Resolution of BBB Complaint ID #24729011

I am writing publicly and plainly about what would resolve this complaint.

Keith Connor died on February 23, 2026. More than two months later, our family still has not received his personal belongings, clear documentation of what was saved or discarded, or a complete explanation of how decisions were made about his property after his death.

The resolution I am requesting is simple:

1. Mail everything shown in the photograph Andy provided to Fran Connor at no cost to our family.
   
   
2. Include any cameras, film, memory cards, SD cards, digital media, Polaroids, family photographs, or related photographic materials that were recovered from Keith’s apartment or placed in storage.
   
   
3. If any cameras, film, digital media, Polaroids, or photographs visible in the apartment at the time of Keith’s death are not in storage, provide written acknowledgment and documentation explaining why they were discarded, when they were discarded, and by whom or under what authority.
   
   
4. Provide a written explanation of what was retained, what was discarded, and what documentation exists regarding those decisions.
   
   
5. Provide an apology for how I and our family have been treated during the past two months.

I do not want excuses that Grandview, Grafton Place, or their representatives have “never handled a case like this before.” I had never had a brother-in-law die by suicide before. I had never had to help my husband try to recover his brother’s belongings from across the country. I had never had to navigate Washington landlord-tenant law, death records, affidavits, notarized forms, police reports, fire marshal reports, public records requests, and repeated unanswered emails during a period of grief and shock.

But I still managed to act calmly, deliberately, and in good faith.

I provided documentation. I narrowed the request. I asked for sentimental items, not valuables. I asked for photographs, Polaroids, cameras, and family memories. I asked for confirmation of whether those items existed. I asked for a process. I asked for communication.

For more than two months, the burden has been placed on our family to keep asking, keep documenting, keep clarifying, and keep proving that we are entitled to basic answers about Keith’s belongings.

That is not acceptable.

This complaint was never about money. It was about dignity, transparency, communication, and the handling of a deceased tenant’s personal property with basic humanity.

To resolve this matter, mail the items shown in the photograph, include any cameras or photographic/digital media recovered from the apartment, document anything that was discarded, and acknowledge the harm caused by the delay, silence, and lack of clarity.

That is what resolution looks like.
​
Leah Connor
on behalf of Fran Connor, Keith Connor’s sole surviving next-of-kin

Addendum:

• Summary Spreadsheet of Correspondence
• All Correspondence
• Leah's Writings about Keith Connor

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May 5, 2026 at 9:02:41 AM EDT

Immediate Shipment Required — Final Summary and Resolution of BBB Complaint ID #24729011

I am writing again because this matter should already be over.

As of today, May 5, 2026:

• Keith has been dead for 71 days.
• It has been 67 days since my first attempt to speak with Tamra through the Grafton Place office.
• It has been 66 days since my first written email to Tamra.
• My case log now contains 66 documented events related to this matter.
• It has been 48 days since I formally requested the legally required notices under RCW 59.18.595 on March 6.
• I did not receive copies of those notices or proof of mailing until April 23, and even then, they came from Grandview’s legal counsel, not from Tamra.
• It has been 17 days since counsel stated that the documentation we provided was sufficient to authorize release of Keith’s personal property.
• It has been approximately over 24 hours since I agreed to pay the estimated $185.90 shipping cost for all items, including the cameras, and I still have not received payment instructions.

This is unacceptable.

I have asked the same basic questions repeatedly since February: What was saved? What was discarded? Were Keith’s photographs, Polaroids/Instax images, cameras, memory cards, film, SD cards, and other digital or photographic materials recovered? What documentation exists? How can the items be shipped?

Those questions should not have required two months of follow-up.

I also want to be very clear about the fact that I narrowed the scope of our request again and again. We were not asking for valuables. We were asking for sentimental items: photographs, Polaroids, family memories, cameras, film, memory cards, SD cards, letters, documents, and personal memorabilia. I provided identification. I provided notarized documentation. I provided an affidavit of heirship. Fran provided a small estate affidavit. I asked for confirmation. I asked for a process. I asked for basic communication.

On April 18, counsel stated that the documentation provided was sufficient to authorize release of Keith’s personal property. At that point, the sentimental items should have been boxed and shipped. Instead, there has been more back-and-forth, more delay, more unanswered questions, and more burden placed on our family.

I am also deeply concerned by the internal disconnect between Grafton Place, Grandview Management, and counsel. Tamra repeatedly indicated that this matter was being handled through the legal team. On March 9, she stated that the legal team had advised that a court order and in-person appearance were required. On March 13, she stated that she had forwarded my limited request in anticipation of counsel. On March 29, she stated that “the lawyers” had asked for no response until reports were released. Yet when counsel eventually became involved, he appeared unfamiliar with the full history of the matter and stated that he had only recently become involved.

That internal confusion is not our responsibility. It should not have been allowed to delay the return of Keith’s belongings.

I have now even agreed to pay the estimated shipping cost, despite my belief that our family should not be charged anything after this prolonged failure of communication and process. I stated plainly on May 4: ship all items, including the cameras, do not inspect, open, power on, or remove anything from the cameras, and tell me how to pay the estimated $185.90 shipping cost.

I still do not have payment instructions.

This could be very simple.

Ship everything immediately, at no cost to our family.

That means:

1. Ship all sentimental items shown in the provided by counsel.
2. Ship all cameras currently in storage.
3. Do not inspect, open, power on, remove, alter, or access anything in or on the cameras before shipment.
4. Include any film, memory cards, SD cards, digital media, Polaroids, Instax images, photographs, letters, documents, or personal memorabilia recovered from the unit or storage.
5. Provide tracking information immediately upon shipment.
6. Provide written confirmation of whether any photographs, Polaroids/Instax images, cameras, film, memory cards, SD cards, or digital media visible or known to be present in the unit were discarded, removed, lost, or otherwise not retained.
7. Provide any documentation that exists regarding what was retained, discarded, removed, donated, destroyed, or handled by third parties.

I am asking for the simplest possible resolution: do the right thing and mail Keith’s belongings immediately, at no cost to us.

This complaint has never been about money. It is about dignity, transparency, communication, and the handling of a deceased tenant’s personal property with basic humanity.

The matter can be resolved now. Ship the items. Send the tracking number. Provide the written documentation. End this.

​Leah Connor
on behalf of Fran Connor, Keith Connor’s sole surviving next-of-kin